A Short Self-Assessment for Digital Customer Engagement
Many banks understand the concept of digital maturity. What’s often less clear is where to focus first without adding unnecessary complexity.
This short self-assessment helps you identify the area currently causing the most friction — whether that’s fragmented journeys, limited flexibility or challenges in coordinating roles and touchpoints.
Rather than assigning maturity labels, it supports prioritisation by highlighting where focused improvements are most likely to deliver immediate value.
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This self-assessment is designed to be completed in just a few minutes. It helps you clarify which challenges currently have the greatest impact on customer experience and operational efficiency.
You’ll gain a clearer view of where targeted action is most likely to deliver meaningful results.
