Harnessing the Power of AI Integration

Welcome to the future of corporate banking powered by AI. Discover how coconet revolutionizes multi:versa Corporate Banking Platform with AI-driven features.

Streamline processes, gain actionable insights, and deliver exceptional customer experiences. Explore the power of AI integration in multi:versa's corporate banking platform.

Schedule a personalized demo of multi:versa and discover how our AI-driven corporate banking platform can transform your business.

 

multi:versa Digital Corporate Banking Platform

AI Integration Booster

1. Customer Behavior

AI-driven insights into customer behaviors have transformed the way we interact with our banking applications. With the "Recommended Favorites" feature, multi:versa intelligently suggests frequently visited menu items, improving user convenience and efficiency.

Enhance user experience with personalized recommendations. Discover frequently visited menu items tailored to each user's preferences.

Streamline workflows and enhance user experience with multi:versa's smart memory feature. Personalized defaults and settings remember each individual's preferences and past interactions across various sections, such as account statements, reports, and payments. Say goodbye to manual configuration efforts and enjoy improved productivity, increased satisfaction, and a seamless banking experience.

  • A User rapidly closes the computer at the end of the day and leaves.

  • The next morning, upon opening the multi:versa corporate banking dashboard, the user is prompted with a helpful message.

  • The AI-powered system recognizes that the user didn't complete a process or analysis from the previous day.

  • The system offers to restore the user's last settings, allowing them to seamlessly pick up where they left off.

  • Leveraging customer behavior insights, multi:versa optimizes the user experience by proactively remembering and restoring previous settings.

  • This personalized feature enhances efficiency, ensures continuity, and boosts productivity for users.

  • Enjoy the convenience of personalized settings and a streamlined workflow with multi:versa's AI-driven platform.

2. Actionable Insights

AI-empowered functionalities provide actionable insights that drive informed decision-making. The AI-driven natural search capability allows users to intuitively navigate the platform without relying on complex queries. The inclusion of frequent payments and alerts for new events further enhances user efficiency and keeps them informed of crucial updates.

Empower users with intuitive searching. Find information and perform tasks effortlessly through AI-driven natural language search.

multi:versa utilizes machine learning to learn payment patterns and leverage AI to detect and suggest recommendations, especially for deviations from established payment patterns. Benefit from intelligent suggestions that enhance efficiency and accuracy in payment processing.

multi:versa supports new smart widgets and an option on the payment creation screen, listing all frequent payments. Users can quickly initiate payments based on previously created frequent payment templates, enhancing efficiency and convenience.

AI-driven alerts generated proactively by the system based on the analysis of data and patterns. These notifications are designed to provide relevant and valuable information, suggestions, or updates that cater to individual user preferences and behaviors.

  • A customer opens their multi:versa dashboard and receives a recommendation based on their payment behavior.
  • The system, powered by machine learning and AI, analyzes the customer's usual payment patterns.
  • It detects that the regular payment for the office space rental is pending and suggests initiating the payment.
  • The customer benefits from intelligent recommendations that enhance efficiency and accuracy in payment processing.
  • By leveraging machine learning and AI, multi:versa learns payment patterns and provides personalized suggestions for deviations from established patterns.
  • The customer can easily review and initiate the recommended payment, ensuring timely and accurate processing.

3. Sales & Marketing

Leveraging AI-driven analytics, multi:versa enables banks to gain valuable insights into customer behaviors, facilitating the creation of personalized advertising campaigns. Bank advisers can connect with customers on a deeper level, delivering tailored solutions that meet their unique needs and preferences.

Harness the power of AI to analyze customer behavior and deliver targeted marketing and sales campaigns. Personalize your advertising based on customer preferences and create meaningful connections. 

A bank can leverage AI in behavioral marketing to optimize its campaigns and enhance customer engagement:

  • Gain Insights: Utilize AI-driven analytics to understand customer behavior, preferences, and interests.
  • Targeted Advertising: Deliver personalized and relevant messages to customers based on their behaviors and interests.
  • Increase Relevance: Ensure the right message reaches the right customers at the right time, maximizing campaign effectiveness.
  • Measure and Refine: Use AI-powered analytics to measure campaign performance and make data-driven improvements.
  • Drive Conversions: Engage customers with personalized messaging, leading to higher conversion rates.

4. Custom Workflows

At multi:versa, we understand that every bank has its own unique workflows. Our platform offers customizable solutions to optimize onboarding processes, enhancing efficiency and ensuring a seamless customer experience.

During the onboarding process, multi:versa offers recommended solution options to optimize processes and enhance the customer experience. Users benefit from streamlined onboarding procedures and improved efficiency.  

In addition to its existing functionalities, multi:versa corporate banking platform incorporates an AI-Chatbot. The Chatbot serves as a self-service assistant, internal help desk, financial assistant, and product adviser. It can redirect users to the FAQ section, guide them through specific processes, or escalate to a human bank adviser when needed.

  • Customer starts a loan application but doesn't complete it.
  • AI-Chatbot detects the incomplete process and alerts the customer adviser.
  • Customer adviser utilizes personalized content, like targeted messages or banners, to indirectly address the customer.
  • The goal is to guide the customer back to the loan application or provide alternative solutions.
  • multi:versa's AI-Chatbot offers seamless support through FAQ guidance, process assistance, and human escalation.
  • The AI-Chatbot enhances customer satisfaction and operational efficiency by providing tailored assistance and valuable resources.

5. Liquidity Management

Our powerful liquidity management capabilities, enhanced by AI-driven components, provide banks with the tools they need to efficiently manage their cash flow. Features such as automatic cash pooling, forecast reconciliation, and smart forecasting optimization ensure that liquidity management is streamlined and future-proof.
 

Benefit from AI-driven components that enhance liquidity management. Experience automatic cash pooling, forecast reconciliation, and smart forecasting optimization for a seamless experience.

Benefit from automated recognition of recurring payments, precise cash flow projections based on behavioral data, and optimized liquidity and credit utilization at the individual account level. Enhance your forecasting capabilities and enable real-time cash pooling and interest optimization with multi:versa.

  • A Customer receives a system notification from multi:versa suggesting cash pooling for better interest rates.
  • AI-driven components optimize liquidity management, offering automatic cash pooling and forecast reconciliation.
  • Customer benefits from streamlined cash pooling, accurate liquidity tracking, and improved interest rate optimization.
  • Smart forecasting optimization, a planned future enhancement, promises even more advanced liquidity management.
  • By leveraging AI-driven components, multi:versa empowers customers to maximize liquidity efficiency and financial performance.

6. Payments

AI integration in payment processes simplifies and automates various tasks. From generic payment determination and automatic payment format detection and SWIFT GPI outbound tracking, multi:versa empowers banks with efficient and error-free payment processing.

multi:versa leverages AI to streamline payment creation by automatically detecting the format and category from user-provided fields, enabling seamless customization.

During the import of payment files, multi:bank offers the option to intelligently detect the payment format and category. This automated feature saves time and effort for users, ensuring seamless and accurate payment processing. 

Optimize cross-border payments with AI-powered algorithms. Stay updated on payment timelines, fees, and alternative remitter account recommendations for smoother transactions.

To prevent cross-border payment rejections due to incorrect data, multi:bank conducts preliminary checks. By using AI it verifies the recipient account's validity and other payment data before initiating the transfer, providing quick feedback on erroneous or incomplete beneficiary data. This will save time and additional fees.

Get AI-enhanced insights for fraud detection analysis at the entry point of the payment/transaction. Extend the information by browser data and user behaviour when typing in the payment.

  • A User initiates a cross-border payment through multi:versa.
  • Before initiating the transfer, multi:versa conducts preliminary checks on the recipient account.
  • The system verifies the validity of the recipient account to ensure the accuracy of the payment information.
  • If the recipient account is found to have erroneous or incomplete beneficiary data, multi:versa provides quick feedback to the user.
  • The user is promptly notified of any issues, such as incorrect or missing information, allowing them to rectify the errors.
  • By catching and addressing these issues early on, multi:versa helps avoid unnecessary delays and potential payment rejections.
  • The preliminary checks provided by multi:versa serve as a proactive measure to ensure accurate and smooth cross-border payments.

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All over the world, many prominent financial institutions are relying on our tried-and-tested transaction solutions for corporate clients - become a part of multi:versa.