A Practical Guide to High-Impact Starting Points

Improving digital customer engagement doesn’t require a large-scale transformation programme. This short guide outlines five high-impact starting points banks commonly choose to remove friction, create momentum and deliver visible improvements early — without increasing complexity.

The focus is on pragmatic decisions that help teams move forward quickly while laying the foundation for more advanced orchestration over time.

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This guide focuses on practical entry points rather than long-term transformation roadmaps. It highlights where banks typically start to achieve early, visible improvements.

The examples are intended to support prioritisation and internal alignment around next steps.

 

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