Why Support Is the Moment of Truth
When something goes wrong, digital banking often stops feeling digital. Clients leave the portal, emails pile up, context gets lost – and support becomes a waiting game.
In this 30-minute live session, we explore how banks can transform everyday support interactions into moments of clarity, trust and engagement – directly within the corporate banking channel.
What You’ll Learn
- Why many support interactions still feel fragmented – despite modern portals
- How guided workflows and shared context change the client experience
- How digital tools can enable more human, not less human, support
- What it means to make support part of the digital customer journey
- Why support moments matter strategically – not just operationally
From Reactive to Strategic: The Evolution of Support
Support doesn’t change overnight. Most banks move through distinct stages as they connect processes, people and channels.
This session uses a simple four-stage model to frame the discussion – not as a benchmark, but as a shared language for understanding where friction occurs and how it can be reduced.
A Practical Look Inside Digital Support
Rather than abstract concepts, this webinar includes a short live walkthrough to illustrate how digital support can work in practice.
We’ll show how banks can:
- handle support requests directly within the digital banking portal
- guide clients through issues instead of relying on free-text explanations
- collaborate in real time using shared context and co-browsing
- keep communication, documents and progress transparent for everyone involved
The focus is on experience and interaction – not on feature lists.