Berenberg: New digital processes for improved customer service
- The cooperation between Berenberg and CoCoNet resulted in a digital banking portal, that simplifies payment transactions and cash management for corporate customers as well as processes in the customer-bank relationship such as loan portfolio display, onboarding and document exchange.
Acting responsibly is part of Berenberg’s policy. The Hamburg-based bank is known for its first-class services in the following business segments: Wealth and Asset Management, Investment Banking and Corporate Banking. In order to meet these high standards, Berenberg relies on personal advice with a high level of professional expertise and user-friendly digital platforms and processes.
This includes the Berenberg Corporate Portal, a multi-bank-capable eBanking system for corporate customers. Payment transactions can be viewed, initiated and released in the online portal, regardless of time and place. The system is based on the MULTIVERSA IFP solution from CoCoNet and has been continuously enhanced with user-friendly services over the past years. In addition to apps for Android and iOS, which enable worldwide, secure access to bank data via smartphone, security tokens for desktop and smartphone have been introduced, which not only meet EBICS security requirements, but are also exceptionally convenient to use. “We highly appreciate the innovative power of CoCoNet. It enables us to continuously and appropriately improve our service offering in order to meet our corporate customers’ high demands,” says Daniel Wellmann, Business Manager in the Corporate Banking segment at Berenberg.
Most recently, the cooperation between Berenberg and CoCoNet also resulted in a digital banking portal for corporate customers that not only integrates payment transactions and cash management but also provides three additional new services and digitized processes: a secure online mailbox with an e-signature function, which significantly simplifies international, document-based customer communication; a portfolio display for loan investors that makes access to investment information more customer-friendly; and the digitization of customer onboarding. Berenberg chose the platform solution MULTIVERSA FIP – also from CoCoNet – which provided the perfect technical basis with a wide range of options for customer-bank communication, workflow design and integration of services already offered. “We have many customers with subsidiaries all over the world. This makes onboarding of new customers very time-consuming. Process digitization allows us to speed up the process significantly, to structure it much better, and to make it more transparent for users,” says Daniel Wellmann, explaining the solution.
“Banks that optimize their processes to better serve their customers need to find a good mix of digital offerings, customer self-service, and personal advice. With our solutions we help banks to meet this challenge and were able to develop services especially for Berenberg that simplify the customer-bank relationship for both sides,” says Björn Hassing, CTO of CoCoNet.
Berenberg was founded in 1590 and is today one of Europe’s leading privately owned banks with its business segments Wealth and Asset Management, Investment Bank and Corporate Banking. The Hamburg-based bank is run by personally liable managing partners and has a strong presence in the financial centres of Frankfurt, London and New York. For more information, please refer to www.berenberg.de/en.