CoCoNet on Conference: Customer Experience Management in Banking
22 March 2017 – “Digital customer experience” is the main topic of the CEM Banking Summit on 4-6 April. CoCoNet is one of the sponsors of the meeting for international banks in Vienna. During the conference, the participants will discuss differentiation through customer experience, building customer loyalty and improving the customer journey.
Customer experience for corporate banking differs from that of retail banking as commercial banking needs to deliver functionality that is much more complex. Following this, a treasurer being the end customer of a corporate bank has different professional needs.
At the conference, CoCoNet will present its digital banking solution, which covers the needs of corporate treasurers in the context of putting customer experience first by providing a personalized point of access to all relevant information, products, processes and people.