Support Services

We support your projects all the way

Our IT experts provide support for the migration, installation and operation of our products, as well as – if required – training and full service on site. Even after production starts we take care of your digital business architecture and advise you on suitable enhancements, as well as supplements of other CoCoNet products.

­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­Our support

  • Serving on site in all technical matters relating to our products
  • Implementation and migration of our products
  • Support in preparation, production and maintenance, incl. version management and product cycle planning
  • Support during the manual and automated test procedures
  • Stand-by services and weekend support in going live phases
  • Remote access systems
  • Hotline and customer management

As close partners of our customers, we are on their side in all situations – from the very beginning of a project until the latest update. I am very proud to say that we have achieved the highest scores in our customer satisfaction surveys for many years.

Axel B. Wiethoff
Board Member of CoCoNet, Head of Financial and Support Services

Request a meeting with Axel

Training teams and trainers

We offer individual training courses for administrators, tutors and end users. Our software products provide an outstanding user experience. It is not necessary to have specific knowledge to work with our software. Nevertheless, in our training sessions the administrators and users discover the benefits of the rich functional spectrum and learn about many individual settings. This helps end users to get the best from our systems.

Let’s work together

Setting up new platforms for your end customers, including conception of functionalities, analysis of the system architecture, definition of SLAs and developing a proof of concept, needs close cooperation and well-planned preparation. We enjoy working together with our customers to find the best solutions for their individual situations. We have highly experienced experts who help in big and small topics. Let’s discuss your digital transformation roadmap.