MULTIVERSA IBS International Banking Server

> Web-based administration

MULTIVERSA IBS facilitates web-based system and customer administration. Ergonomic user interfaces, available in any required language, enable system administrators, the bank's account executives, hotline staff and client administrators to administer and support the system.  Moreover, MULTIVERSA IBS provides value-added features supporting Customer Relationship Management (CRM).

Features of the MULTIVERSA IBS administration

• Uniform system administration
  - System master data
  - Front and back-end channels
  - Setting of client-specific administrators incl. key management
  - Client-specific transaction types
  - Definition of processing methods and back-end connection per transaction type
• Additional, CRM-related functions
  - Module for automated generation of new or modified contracts
  - Optional connection to data warehouse and data mining systems
• Customer analysis and data administration
  - Administration of customer, user and account master data
  - Accounting for electronic banking
  - Order research and trouble shooting